FAQ

FREQUENTLY ASKED QUESTIONS

Delivery

WHAT COURIERS DO YOU USE FOR DELIVERIES?

The Courier Guy, Fastway & Dawn Wing

 

WHAT ARE THE DELIVERY TIMES?

Please check HERE for more information

 

CAN I CHANGE MY DELIVERY ADDRESS?

If your parcel has not yet been packed in the warehouse, we may be able to change your delivery address. We can only change your delivery address if we have sent to that address before. Or if the address is a valid work address. You may be asked to replace your order if it is to be shipped to another residential address. Please email us as soon as possible.

 

WILL I HAVE TO PAY CUSTOMS CHARGES?

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Payments

IS IT SAFE TO ORDER ONLINE?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

 

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

WHAT PAYMENT METHODS DO YOU ACCEPT?

The following payment types: Mastercard, VISA, Visa Debit, American Express, Mobicred, zapper, ebucks and Snapscan

We accept PayPal and Apple Pay.

 

WHAT CURRENCIES CAN I USE?

NEW! Checkout in your local currency. We support over 10 worldwide currencies, allowing you to check out in your countries local currency when using your payment card ie, not PayPal.

Please note that if you do select PayPal you can only checkout in USD. Once you select your shipping country a currency conversion will be applied to all products and also a VAT reduction* will also be taken off the product price.

VAT reduction only applies to Non South African countries.

 

WHEN WILL MY CARD BE CHARGED FOR MY ORDER?

Your card will be charged at the last stage of the checkout. We will run a few security checks and then your order will be sent to the warehouse for picking.

 

HOW DOES MOBICRED WORK?

Mobicred is an online credit facility service that allows you to product on nomisfulstore.com and repay the amount in monthly instalments. Give you the opportunity to get your product and pay later

 

Please note customers will be required to register at www.mobicred.co.za and will be required to provide documentation for approval of this credit facility.

If registered, the customer will be provided with a username and password to be used during the payment process and will be required to login. 

Login will prompt an OTP to be sent to the registered mobile device in order to reserve the funds.

Products

ARE ALL YOUR PRODUCTS GENUINE?

All of our products are 100% Authentic. We buy everything direct from either the Brands or their distributors and all our registered Vendor’s products are checked for  authenticity and quality. We don’t accept or sell second-hand goods or products.

 

WILL YOU BE GETTING MORE STOCK?

We try and restock products where we can, but a lot of our products are limited and once they are sold they’ve gone. We try to keep our products fresh and are constantly adding new stock weekly.

 

THE ITEM I BOUGHT HAS NOW BEEN REDUCED, CAN I HAVE THE DIFFERENCE REFUNDED?

We know it can be frustrating when you see something you bought reduced the following day. This is why we offer our customers the difference back in store credit only. You will have to notify Nomisful Store within 24 hours after your order was placed otherwise we are unable to honour this.

 

DO YOU PRICE MATCH?

We won’t be beaten on price…

Here at Nomisful Store we offer great deals all the time but we don’t want price to be a reason you shop elsewhere. If you find a South African based store has the same product at a cheaper price, we’ll match it – even up to 7 days after purchase from us. Make a note of the product, its price and the competitor you want us to match. We’ll verify these details and match the price then and there.

Call us on 011 037 6441 or email, contact@nomisfulstore.com or use the contact form below and we’ll try to help you as quickly as we can.

Our Price Match Terms and Conditions,

  • We’ll match our competitor’s store or website UK price. 
  • The competitor’s product must be brand new, at full price (not in their sale), identical to ours, and offered on the same terms. 
  • We and the competitor must have stock ready for delivery. 
  • We must be able to verify the competitor’s price and stock of the specific item. 
  • We’ll match the price of a product; not delivery charges or other services. 
  • We won’t match 3rd party auction or marketplace sites like Amazon or Ebay.
  • Cannot be used with any other offer.
  • We will price match up until 7 days after your purchase with us. The 7 days will be measured from the time of purchase to the time the price match is requested.  As usual, the competitor’s price must be verifiable at the time of the matching.  In this post-purchase period, we cannot match our own prices, only those of competitors. 
  • If we price match afer you’ve bought from us we will give you the difference in Urban Industry store credit on your account. If we price match before you buy from us we will reduce the price on the item for you to purchase. South

My Order

HOW DO I ORDER?

You can use our Search bar at the top of each page or filter by Brand, Department, Colour and Size. Once you have found the product you want, select the size and Add to the basket. When you are ready simply go to the basket page, located top right corner and select Checkout.

You don’t have to register, you can simply check out as a Guest, but we do recommend you register with us to make future purchases much quicker.

You will be asked what delivery option and payment method you would like to use and select Submit order to finish.

You should receive an Order Confirmation email with your order details. Please check these thoroughly.

If you have made any mistakes please contact us immediately. If you haven’t received an email, then please check your SPAM filter first and then contact us.

 

DO YOU OFFER VAT DISCOUNT TO NON SOUTH AFRICAN CUSTOMERS?

Customer’s ordering from outside the South Africa will receive a VAT discount on their order. The VAT reduction is applied once you’ve selected a qualifying shipping country and is displayed to product prices throughout your entire shopping experience on product, cart and checkout pages.

 

HOW DO I KNOW IF MY ORDER WAS RECEIVED SUCCESSFULLY?

You should receive an Order Confirmation email with your order details. Please check these thoroughly. If you have made any mistakes please contact us immediately. If you haven’t received an email, then please check your SPAM filter first and then contact us.

 

CAN I CHANGE OR CANCEL MY ORDER?

We are able to change or cancel orders in accordance with the Distance Selling Regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away whenever possible. Please email, or call Customer Service team +2711 037 6441 for assistance. We will always do our best to change orders but we can make no guarantees.

 

PART OF MY ORDER IS MISSING OR INCORRECT?

Firstly we would like to apologise, but we are only humans and we do make mistakes. Please contact Customer Services immediately (within 48 hours of receiving your parcel) so we can help resolve the issue. You will be required to keep packaging as we may need this to raise an investigation into any missing item/s. Failure to produce any packaging may result in Nomisful Store not being able to process an investigation. If the parcel was signed for in good condition and you then you(the customer) state that the parcel was damaged, then, again Urban Industry may not be able to raise an investigation and offer any compensation. We will require photographic evidence of the parcel. If you contacted your courier and requested a SAFE PLACE for your order, Nomisful Store are not held responsible for any loss or damage.

Returns

WHAT IS YOUR RETURNS POLICY?

Please see our International Returns page for full details.

 

CAN YOU CONFIRM YOU HAVE RECEIVED MY RETURN?

Once your item has arrived at our warehouse, we aim to process it within 24 hours. Occasionally at busy times there is a delay on this, but we will email you as soon as we have Refunded or Credited you.

 

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

 

HOW LONG WILL IT BE BEFORE I AM REFUNDED?

Once you have received your email stating that we have processed your refund. Your refund should show in your account between 1-5 days depending on who you bank with.

 

WHO PAYS FOR RETURN POSTAGE?

Its nice and simple, the customer pays for all returns postage. You choose how you would like to send it back.

 

WHY HAVE YOU NOT REFUNDED THE SHIPPING COST?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. 

Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.