Cart is empty Merchandise must be returned within 30 working days from the date the item is received to the date the item is returned to “Click & Collect” Service Point, or the postmark date of item returned to Return Center. If you have received the wrong item(s) in your order or have received defective/ broken item(s) of your order or if your order has disappeared during delivery, new item(s) will be delivered to you free of charge within 7 working days upon the date the item(s) reached Return Center.
How to Return
- Contact Nomisful Store Call Center 011 037 6441 or email contact@nomisfulstore.com to process return or exchange request
- You will be received the phone call to confirm that you are requesting to change or return
- Please print the Return Note and fill return detail link
- Please pack the item(s) you wish to return and put the Return Note in the return package
- Return the package to Return Center by 2 options below
1) Click and Collect Point at Nomisful Store
2) Post Offices
- Ship your item with completed Delivery Note to Central Group Online Ltd., 888/7-8 M.7, Bangpla, Banplee, Samutprakarn 10540
- Small packages (less than 20 kg) – including packages with the result of 20cubes (1) or less can be returned to “Click & Collect” Service Point or any Post Offices
- Large packages (more than 20 kg) – including packages with the result higher than 20cubes (1), please contact Nomisful Store Call Center to schedule a pick-up
Remark:
According to the dimension formula – width x length x height/5,000(in centimeter)
Return Policies & Conditions
To be eligible for a return, returning item(s) and its packages must be in the conditions according to the below guideline:
Return Product Conditions Must Be
| Return Reasons | New condition, Sellable | Sealed condition (unopened) | Complete (free gift, manual, accessories, original box) | Tags & labels attached |
| Defective, damaged, expired, missing item |  | | ||
| Not as advertised | | | | |
| Incorrect Item delivered | | | | |
| Change of mind* | | | | |
Remark:
- “Change of mind” means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than above mentioned.
- Company reserves the right of any returns/exchanges Electronics, mobile phones, tablets and gadgets cannot be returned and refunded if opened/ seal broken
Non-Return / Non-Exchange Products
| Product Category | Non-Returnable Products |
| Fashion | Swimwear, lingerie and underwear, earrings and accessories, socks |
| Health & Beauty | Makeup and nail colors, body care, shower creams, perfumes, deodorants, food supplements, oral care products, hair care, hair styling products |
| Mom & Kids | Breast pumps, breast pads, feeding bottles, storage bags, baby products, baby wipes and cleaners, rubber teats and nipples, diapers for baby and adult, breastfeeding covers |
| Pets | Pet foods, fish and aquatic pet supplies, pet cleaning products |
| Books, Games & Music | Books, movies, DVDs, Software |
| Sports | Training equipment, massage chairs, table tennis tables, billiard, snooker, pool tables, bicycles, boxing gloves, sandbags, underwear, socks, swimwear |
| Automotive & Tools | Oils & lubricants, car care and cleaning products, air refresher |
| Office Equipment | Wardrobe, table and assembled furniture at delivery point. large/ oversized furniture special ordered furniture |
| Electronics, Mobile & Gadgets, Appliances | All opened, unseal and broken items |
| Others | Free gifts, gift cards, chemical products, food & beverages, clearance items |
Return assessment process
Return assessment process takes 5-7 working days from the date items are shipped from returning channels to the Return Center. In some cases, the assessment process may take longer than 7 working days.
Return Shipment Cost
- Shipping fee can be reimbursed for returning via Postal Office near your resident, provided that the item(s) returned with the change of mind, the company reserves the right that the shipping fee can be reimbursed after 30 days
- Shipping fee can be reimbursed, provided that the item(s) returned are according to the above mentioned (See more details in Return Policies & Conditions)
- Items sold by third party merchant can be returned with full refund, but not exchanged, provided that the item(s) is/are in the above mention condition
Refund Options and Turnaround Time
| Payment Method | Refund Method | Period of Refund (working Days) * (From the date customer received refund confirmation email or SMS) |
 Credit Card | Credit Card | 7 – 15 working days The refund will appear in the next billing cycle** |
 Debit Card | Debit Card | 45 working days |
 Cash on Delivery (COD) Counter Service Internet Banking Mobile Banking ATM | Transfer to customer’s bank account | 3 – 5 working days |
* Working days means Monday – Friday, Excluding Saturday, Sunday and Public Holidays. The refund period may be differed depending on customer’s bank policy
** Depends on the billing cycle and internal process of the customer’s bank
(If you aren’t refunded in 2 billing cycle, please contact your bank)
The company reserves the right to provide other refund options. You may be contacted by our staff however, further proof/document is required for refund process